Terms & Conditions
  • TERMS are net 10th of the following mouth on approved credit. All other accounts are COD or Credit Card. If payment is not received by the 25th of the following month that account will be put on hold until such payment is received.
  • Prices shown are LIST. Dealers take 50% off. Prices are subject to change without notice. Invoices will reflect the prevailing prices at the time the work is performed.
  • All Star Lettering cannot be responsible for executing our customer’s instructions, with respect to the rules governing the specifications of team uniforms including the embellishment.
  • Orders must be in writing. Use All Star’s terminology for Number Styles, Fonts, Layouts, etc. INCOMPLETE INSTRUCTIONS DO NOT ALLOW US TO SCHEDULE YOUR ORDER FOR PRODUCTION UNTIL THE INSTRUCTIONS ARE COMPLETE. To avoid delays on your orders double check your order for completeness, including garment description and sizes, lettering and number styles, number and name lists, estimated product arrival date, requested ship date and any other information needed to complete your order.
  • Requests for return authorization must be made within 10 days of invoice date or receipt of goods.
  • Cancelled or modified orders will be billed for $20.00 and any work performed on that order up to time of cancellation or modification. Production work may be started on any order at All Star’s discretion.
  • We assume no responsibility for errors on REORDERS without reference to earlier order.
  • All shipments are F.O.B. Santa Fe Springs, CA. Add $4.00 per order for shipping. This charge covers freight fuel surcharge, address corrections, and self insurance WE WILL NOT insure packages beyond standard UPS rates without your request because we are not aware of the value of your merchandise. ($100.00 maximum recovery per box if not additional insurance is requested) Specify at the time you place your order if you want additional shipping insurance.
  • ANY REQUESTS TO SHIP BY AIR MUST INCLUDE THE RECIPIENTS ACCOUNT NUMBER OR A THIRD PARTY BILLING ACCOUNT NUMBER. WE WILL NOT PRE-PAY AND BILL FOR AIR FREIGHT. Any returns on customers behalf require recipients or customer shipment number. Shipping merchandise directly from the manufacturer to All Star can result in a substantial time savings on your orders if handled properly. Please indicate to us at the time you place your order when we should expect the merchandise from your supplier. We reserve the right to reschedule your order for production if the product does not arrive at least five working days prior to the original scheduled production date. Due to obvious scheduling difficulties we cannot “HOLD” a place for your order should it not arrive in ample time for all the preparation that each individual job requires.
  • We do not advise customers of back orders on your product from your suppliers. Contact your supplier.
  • We cannot proceed on artwork or patterns on any order without the smallest garment within that order or a written dimension for that design. Failure to provide this information will delay your order.
  • ALL STAR reserves the right to alter size and/or layout of lettering, logo or design so that it will fit and look attractive on your particular garment. Please request an ART PROOF at the time of ordering if you do not wish for us to make the final determination on your design. Changes to ART PROOFS must be in writing. If NO ART PROOF is requested then ALL STAR will not accept responsibility for interpretation of design with respect to size or graphic presentation.
  • Sometimes the dye in darker colors of polyester will tint the lighter colors of our Plastisol ink. We have no control over this happening. As a result, to achieve the best looking product possible we will double print (stroke) an additional layer of ink at our discretion at a charge of .50¢ per garment. This could save you the major expense of replacing garments on which the dye has bled into the ink. Please be aware that due to the production process, it may not be possible to inform you of the need for the double print in advance. Due to our most conscientious efforts to provide a quality print, All Star does not assume responsibility for the bleeding of the dye in a small percentage of polyesters into our ink.
  • All Star Lettering’s specific ink, tackle twill and embroidery thread colors must be called out on your order or we will make our best selection. Ink, tackle twill and embroidery thread colors will vary by dye lot and changes made by the manufacturer. Colors WILL vary with each garment fabrication. (ie. Polyester, cotton, blends or otherwise.)
  • Customers should request to have any materials furnished to All Star returned to them (such as samples, artwork, etc.) Upon order completion. Set up and digitizing charges are 1/time only and are charged for the creation or duplication of designs. All Star Lettering owns that which it creates. Each individual customer is entitled to reorder a design created for them during the 24 month period following the last usage without incurring additional set up preparation charges. Proper re-order information must be supplied at the time an order is placed to avoid paying the re-order charge.
  • Orders will be invoiced upon completion of work performed even if the product has not been picked up.
  • We will hold your plain merchandise received from another vendor without an order for up to one week. After one week if no order has been received we will ship your merchandise to you. This limits our liability.
  • We assume no responsibility for undetected flaws in your products. All orders are checked for accuracy prior to decoration, however, it would not be practical to inspect each article in such a way as to detect every flaw. Should any special or unusual handling be necessary to complete your order we will advise you as soon as it is apparent. Additionally, we will notify you of the charges or delays associated with such handling. We will reprint garments with hidden or undetected defects at same price as original order, but screen preps apply.